{"page":{"id":19678527601,"body_html":"\u003cp\u003eLast Updated Date: January 1st, 2022\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe have implemented an effective process that allows us to offer helpful solutions to problems our customers may encounter. We work to assess the issue and make things right while minimizing any inconvenience caused to our customers. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cb\u003eWhat does this warranty cover?\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eKITCHEN MAMA LLC (\"KITCHEN MAMA\") warrants that the products shall be free from manufacturing defects in material or workmanship under normal use and \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003econditions during\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e the Warranty Period.\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis Limited Warranty applies to all Shopkitchenmama products sold by shopkitchenmama.shop or Shop Shopkitchenmama and Shopkitchenmama Store via Amazon.com, Amazon.co.uk, Amazon.ca, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, Amazon.au, Walmart, Target, Newegg and Wayfair.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cb\u003eHow long does the coverage last?\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe Warranty Period shall commence on the date of purchase of the product by \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ethe \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eCustomer and end one 1 year (365 days) after that date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDuring the Warranty Period, Shopkitchenmama will offer a free replacement at no cost to the consumer if any of the product or part of the product proves to be defective because of improper material or workmanship, under normal use and maintenance. \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis warranty does not apply to damage resulting from \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003emisuse, abuse or improper care, failure to follow proper operating instructions,\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e or from any alteration or repair of the product made by anyone other than Shopkitchenmama. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cb\u003eWho is Covered?\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis limited warranty is extended to the original end-user purchaser or the recipient of the product as a gift.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cb\u003eWhat does this limited warranty not cover?\u003c\/b\u003e\u003c\/h2\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eNormal wear and tear, including parts that might wear out over time (e.g., blade, brush)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the product has been modified from its original condition.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eIf the product has not been used in accordance with \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ethe\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e directions and instructions in the user manual.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDamages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDamages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Shopkitchenmama.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eDamages or defects\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e that occur \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eduring commercial use, rental use, or any use for which the product is not intended.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch2\u003e\u003cb\u003eBe Aware of Unauthorized Dealers or Sellers\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eKITCHEN MAMA’s warranty is valid only on products purchased from authorized dealers that are subject\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e to and compliant with Shopkitchenmama’s\u003c\/span\u003e \u003cspan style=\"font-weight: 400;\"\u003equality control. \u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis warranty does not extend to products purchased from unauthorized dealers or sellers.\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via \u003c\/span\u003e\u003ca href=\"mailto:support@shopkitchenmama.shop\" aria-label=\"Email at: support@shopkitchenmama.shop\"\u003e\u003cb\u003esupport@shopkitchenmama.shop\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e","created_at":"2018-08-18T15:06:03-07:00","published_at":"2018-08-18T15:06:00-07:00","updated_at":"2025-05-04T22:07:29-07:00","handle":"warranty-policy","title":"Warranty Policy"}}